Check out our Chat Help Desk for recommended articles. Still have questions? Submit a chat ticket and one of our agents will reach out via email with answers.

Still have questions? Go ahead and shoot us an email with your order number, inquiry and any additional information and we'll have you squared away in no time.

Have questions? Give us a call!
Hours: Monday - Sunday 10:00 AM - 05:00 PM MST

Themes

Men's

Women's

Subscription

Sale

Shinesty

<p id="isPasted" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(251, 252, 254); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our Distribution Center is working around the clock to push orders out in time for the holidays! Once your order has been placed, Shinesty is unable to adjust, expedite or invoice additional cost of shipping for orders.</p><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(251, 252, 254); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you need your order in a hurry, we recommend placing a brand spanking new order with the desired shipping time frame. You can use our&#xA0;<a href="https://shinesty.loopreturns.com/#/" style="box-sizing: inherit; background-color: transparent; color: rgb(0, 143, 245) !important; text-decoration: none; touch-action: manipulation; font-weight: bold;" target="_blank">Free Returns and Exchanges</a> for Domestic orders to send back the original orders once it arrives.</p><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(251, 252, 254); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Peep our&#xA0;<a href="https://help.shinesty.com/returnsandexchanges/what-s-your-return-exchange-policy" style="box-sizing: inherit; background-color: transparent; color: rgb(0, 143, 245) !important; text-decoration: none; touch-action: manipulation; font-weight: bold;">FAQ page</a> on returns and exchanges for more information.</p>

Our Distribution Center is working around the clock to push orders out in time for the holidays! Once your order has been placed, Shinesty is unable to adjust, expedite or invoice additional cost of shipping for orders. If you need your order in a hu

"Can I expedite shipping on my existing order?"

Shipping & Tracking

Cancel a subscription

Pick my next pair

How can I manage my next underwear subscription shipment to avoid duplicates or to choose a specific print?

How can I cancel part of my subscription without cancelling everything?

How can I return or exchange an item from my subscription?

Subscription Information

How do I login to my account?

How do I activate my account for managing my orders?

Manage Your Account

I need to return or exchange a product

When will I see my refund/gift card for my return?

Can I change or cancel my order?

How does pre order work?

How do I troubleshoot a discount code that is not working?

What do I do if a product I purchased is damaged?

Orders & Returns

Where do you ship to?

Navidium Shipping Protection

When will I receive my order?

Track my order

My package was marked "delivered", but I haven't received it

“I used mail forwarding but haven’t received my order!”

What's the best way to wash my Shinesty underwear?

Product Size Guides

Product Information

Contact Us

Do you have any stores?

How can I unsubscribe from your mailing list?

Discount Codes and Gift Cards

General Questions

"Can I expedite shipping on my existing order?"Updated 6 months ago